How can I see where my order is at the moment?
The Pets Zone provides you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page The Pets Zone Track Your Order and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.
Returns and exchanges
What is your return policy?
Return the new, unopened items to us within 14 days of delivery.
Simply contact our support team at contact@The Pets Zone
Do if you have any questions regarding your return.
For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging.
Please keep the receipt.Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.
Terms & Conditions:
We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.We only provide store credit for items purchased with a discount or discount code of 25% or more, from our full retail price.Refunds or store credit will be issued within 30 days from the date we receive your return at our return address (listed above).You have 14 days from the date your receive your order to initiate and return your item(s) for a refund or store credit. Any returns not made within this window will be rejected.We provide a refund to your original payment method for all full-priced items.Exchanges are provided through store credit for eligible items only.We do not provide a return label or pay for returns shipping.Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Inspire Uplift cannot be exchanged or refunded.All shipping charges and governmental taxes are non-refundable.Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.If you have any questions at all regarding our Returns Policy please reach out directly to us at contact@The Pets Zone
and one of our customer support specialists will help within 1 business day.
What if I didn’t receive my order after 7-10 business days?
No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us at contact@The Pets Zone. We would be glad to help you at any time!